Help & Recovery

Your iPhone has already been put into supervised mode by the previous step, so iOS is waiting on enrollment. Tapping Back doesn't actually escape it. The fix is one click in the Mac app:

1. Make sure your iPhone is plugged into your Mac via USB.
2. Open Flipped on your Mac → Settings → tap "Remove from iPhone."
3. Wait ~30 seconds. Your iPhone reboots back to the normal home screen. No data lost, no factory reset needed.

The Mac app can strip Flipped's supervision even when enrollment is mid-way or failed — same path as the "Remove Flipped & Restore Phone" button that appears inside the onboarding flow after 2 minutes of being stuck.

Want to try again? Email support@useflipped.com so we can check whether the enrollment failure was a server-side hiccup — we can usually fix the underlying issue, then you re-run setup successfully.

Rare but recoverable — same one-click Mac removal works.

1. Wait 2 minutes first. The Mac app gives iOS up to 2 minutes to complete enrollment over slow cellular or congested Wi-Fi. If it lands during that window, you'll see "✓ Enrollment confirmed" in the Mac app and you can move on.
2. If 2 minutes pass with no progress, the Mac app automatically shows a "REMOVE" button on the same screen. Tap it — Flipped's supervision is stripped and your iPhone returns to its normal home screen.
3. Keep your iPhone plugged in via USB while removal runs. Takes about a minute. Nothing wiped, nothing lost.

Want to try setup again? Email support@useflipped.com with a screenshot. Most enrollment failures are server-side hiccups we can fix in a few minutes — once resolved, your second attempt usually works clean.

Setup is paused waiting for the iPhone to respond. Usually means iOS is confused about trust state or the USB connection dropped.

1. Unlock your iPhone. Setup tasks pause if the iPhone is locked.
2. Check for a "Trust This Computer?" prompt on your iPhone. If you see it, tap Trust + enter your passcode.
3. Unplug and replug the USB cable — use a different port if you have one. Bad cables cause this more often than anything else.
4. From the Mac app, tap "Reset Trust" (Settings → Get Help → Reset Trust). Clears the Mac's stored pairing so iOS prompts for trust fresh.
5. Still hanging after 5 minutes? Email support and we'll unstick you remotely.

Almost always a cable or trust-prompt issue.

1. Try a different USB cable. Many cables are charge-only and don't carry data. The original Apple cable always works.
2. Try a different USB port on your Mac. Some hubs and USB-C dongles cause issues.
3. Unlock your iPhone and look for a "Trust This Computer?" dialog — your Mac is invisible to Flipped until you tap Trust.
4. Open Finder on your Mac. Does your iPhone appear in the sidebar? If no, the cable or trust state is the issue. If yes, Flipped should also see it — quit and reopen Flipped.

30-second clean removal:

1. Plug your iPhone into your Mac via USB.
2. Open Flipped → Settings → tap "Remove from iPhone."
3. Wait ~10 seconds. Your iPhone reboots. Done.

No factory reset, no data loss. Flipped + the supervision profile are stripped cleanly; your iPhone returns to exactly how it was before you installed Flipped.

Common mistake — uninstalling the Mac app does NOT remove the management profile from your iPhone. The iPhone still thinks it's being managed, but there's no Mac app to remove that management cleanly.

1. Reinstall Flipped on your Mac from useflipped.com.
2. Sign in with the email you used before.
3. Plug your iPhone in.
4. Open Flipped → Settings → "Remove from iPhone."
5. Once your iPhone is cleaned up, you can uninstall the Mac app for good.

You almost certainly don't need this. Mac removal works in every situation above. Factory reset is only the right answer when you genuinely can't reach your Mac at all — Mac broken, traveling, no charger.

This only works once your session has ended. While your phone is actively flipped, Flipped blocks Erase All Content and Settings — that's the point. If you're stuck mid-commitment with no Mac, email support@useflipped.com.

Before doing this: make sure you have a recent iCloud or Mac backup so you can restore.

1. On your iPhone: Settings → General → Transfer or Reset iPhone → Erase All Content and Settings.
2. Confirm. iPhone reboots into the welcome screen.
3. Set up fresh, or restore from your most recent backup.

After the reset, Flipped is fully gone. If you want to use Flipped again later, walk through setup from your Mac normally.

Email support@useflipped.com. Include:

• Your Flipped account email
• What screen you're stuck on (screenshot helps a lot)
• Which steps from above you've already tried

The Flipped team answers personally. We have admin tools that can unstick most situations from our end without you doing anything — so even if everything above failed, email us before resorting to factory reset.